1. How Long Can I Rent A Portable Charger?

    • The rental timer begins 5 minutes after a portable charger is rented. A rental period that is less than 60 minutes will be rounded up as an hour. ​

    2. What Is The Consequence Of Not Returning The Portable Charger?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    3. Why Is There A $1.50 Charge To Activate My Account?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    4. Will There Be A Hold Placed On My Card?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    5. Where Should I Return My Portable Charger?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    6. Where Are the Payment Methods Accepted by SuLo XYZ?

    • SuLo XYZ APP accepts Visa, Discover, Mastercard, and Apple Pay ​

    7. Are Portable Chargers Safe?

    • SuLo XYZ portable charger is a secure system that allows only for electricity flow, not data transmission. Our charger never collect personal data. XYZ represents and warrants that no personal data and/or personally identifiable information of any end- user is gathered through use of the licensed property, and SuLo XYZ partners will not collect any personal data in connection with use of SuLo XYZ services. ​

    8. May I Rent Multiple Portable Chargers?

    • An account can only rent one portable charger at a time. ​

    9. How Do I Confirm The Portable Charger Has Been Returned?

    • Please insert the cable back into the portable charger before returning the charger, then place the portable charger back in the station with the "SuLo XYZ" logo upward. The Power Station will ring if the return is successful. You may also check your rental status on the “Rental History” page on the app. The return is successful only when the status shows "Completed ​

    10. What If You Scanned And Paid, But Are Unable To Charge Your Device When The Cable Is Properly Plugged in?

    • When this happens, you will have 5 minutes to put it back on the station. ​

    11. Is There Any Reminder For The Amount Of Time I Have Used?

    • Yes! We will send you a notification every 24 hours until the charger is returned or the max usage time of 72 hours is reached. ​

    1. How Long Can I Rent A Portable Charger?

    • The rental timer begins 5 minutes after a portable charger is rented. A rental period that is less than 60 minutes will be rounded up as an hour. ​

    2. What Is The Consequence Of Not Returning The Portable Charger?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    3. Where Should I Return My Portable Charger?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    4. Are Portable Chargers Safe?

    • SuLo XYZ portable charger is a secure system that allows only for electricity flow, not data transmission. Our charger never collect personal data. XYZ represents and warrants that no personal data and/or personally identifiable information of any end- user is gathered through use of the licensed property, and SuLo XYZ partners will not collect any personal data in connection with use of SuLo XYZ services. ​

    5. May I Rent Multiple Portable Chargers?

    • An account can only rent one portable charger at a time. ​

    6. How Do I Confirm The Portable Charger Has Been Returned?

    • Please insert the cable back into the portable charger before returning the charger, then place the portable charger back in the station with the "SuLo XYZ" logo upward. The Power Station will ring if the return is successful. You may also check your rental status on the “Rental History” page on the app. The return is successful only when the status shows "Completed ​

    7. Is There Any Reminder For The Amount Of Time I Have Used?

    • Yes! We will send you a notification every 24 hours until the charger is returned or the max usage time of 72 hours is reached. ​

    1. Why Is There A $1.50 Charge To Activate My Account?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    2. Will There Be A Hold Placed On My Card?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    3. Why Is There A $1.50 Charge To Activate My Account?

    • Failure to return the portable charger on time will result in a purchasing fee of $36 (plus tax). You may keep it or return the unit to SuLo XYZ Power Station. ​

      If this happens, the maximum rental fee of every 24 hour is accumulated until the total of $36 plus tax will be charged from your payment method. A portable charger can be rented for up to 72 hours at $36. ​

      After 3 days, your rental duration will expire, and your portable charger will be considered as purchased. The portable charger can be continued to be charged with a standard Micro USB cable plugged into a wall outlet or computer. ​

    4. What If You Scanned And Paid, But Are Unable To Charge Your Device When The Cable Is Properly Plugged in?

    • When this happens, you will have 5 minutes to put it back on the station. ​

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